Privacy Policy
Your privacy matters to us at tovinarilqus
Last updated: March 15, 2025
Introduction
At tovinarilqus, we believe transparency builds trust. This privacy policy explains how we collect, use, and protect your personal information when you visit our website at tovinarilqus.com or use our financial awareness services. We're committed to handling your data responsibly and in accordance with UK data protection laws, including the Data Protection Act 2018 and UK GDPR.
Our approach to privacy isn't just about compliance – it's about respecting your rights and giving you control over your personal information. We've designed our practices to be fair, lawful, and transparent, ensuring you understand exactly what happens to your data when you engage with our platform.
Information We Collect
We collect different types of information to provide you with our financial awareness services and improve your experience on our platform. Here's what we gather and why:
Personal Information
When you contact us or sign up for our services, we collect details like your name, email address, phone number, and postal address. This helps us communicate with you and provide personalised financial guidance.
Technical Data
Our website automatically collects technical information including your IP address, browser type, device information, and how you navigate our site. This data helps us improve our platform's performance and user experience.
Usage Information
We track which pages you visit, how long you spend on our site, and which resources you access. This information helps us understand what content is most valuable to our users and improve our educational materials.
Communication Records
When you contact us via email, phone, or our contact forms, we keep records of these communications to provide better support and track the resolution of any queries or concerns you might have.
How We Use Your Information
Service Delivery: We use your personal information primarily to deliver our financial awareness services. This includes responding to your enquiries, providing educational resources, and sending you information about financial topics that might interest you.
Communication: Your contact details allow us to communicate with you about our services, respond to your questions, and provide updates about changes to our offerings or policies. We'll only send you marketing communications if you've specifically consented to receive them.
Website Improvement: Technical and usage data helps us understand how people use our website, identify areas for improvement, and ensure our platform works well across different devices and browsers. We analyse this data to make informed decisions about new features and content.
Legal Compliance: Sometimes we need to use your information to comply with legal obligations, such as maintaining records for regulatory purposes or responding to legitimate requests from authorities.
Legal Basis for Processing
Under UK data protection law, we need a legal basis to process your personal information. We rely on several different bases depending on the situation:
Legitimate Interest: Most of our data processing is based on legitimate interests – either ours or those of third parties. For example, we have a legitimate interest in analysing website usage to improve our services, provided this doesn't override your rights and freedoms.
Consent: When we send you marketing emails or use certain cookies, we do so based on your explicit consent. You can withdraw this consent at any time by contacting us or using the unsubscribe links in our communications.
Contractual Necessity: When you use our services, some data processing is necessary to fulfil our obligations to you or to take steps before entering into a contract.
Data Sharing and Third Parties
We don't sell your personal information to third parties. However, we do share data in certain limited circumstances:
Service Providers: We work with trusted third-party service providers who help us operate our website and deliver our services. These might include hosting providers, email services, or analytics platforms. These providers only have access to the information they need to perform their services and are contractually bound to keep your data secure.
Legal Requirements: We may disclose your information if required by law, court order, or other legal process. We'll only share the minimum amount of information necessary and will notify you unless legally prohibited from doing so.
Business Transfers: In the unlikely event that tovinarilqus is sold or merged with another company, your information may be transferred as part of that transaction. We'd notify you in advance and ensure the new owners respect your privacy rights.
Your Rights
UK data protection law gives you several important rights regarding your personal information. Here's what you can do:
You can request a copy of the personal information we hold about you. We'll provide this free of charge within one month, along with information about how we use your data.
If any of your personal information is inaccurate or incomplete, you can ask us to correct it. We'll update our records promptly and notify any third parties we've shared the information with.
In certain circumstances, you can request that we delete your personal information. This applies when the data is no longer necessary for our purposes or when you withdraw consent for processing based on consent.
You can ask us to limit how we use your information in certain situations, such as when you're disputing the accuracy of the data or questioning whether our processing is lawful.
When our processing is based on consent or contract, you can request that we provide your personal information in a structured, commonly used format so you can transfer it elsewhere.
You can object to processing based on legitimate interests or for direct marketing purposes. We'll stop processing unless we have compelling legitimate grounds that override your interests.
To exercise any of these rights, simply contact us using the details provided at the end of this policy. We'll respond within one month and won't charge you unless your request is manifestly unfounded or excessive.
Data Retention
We only keep your personal information for as long as necessary to fulfil the purposes we collected it for. Here's how long we typically retain different types of data:
We keep records of your enquiries and our responses for three years after your last contact with us. This helps us provide better support if you contact us again and maintain a record of our interactions.
Technical data about your website visits is typically retained for one year. This includes analytics data, log files, and other technical information used to improve our services.
If you've consented to receive marketing emails, we'll keep your preferences for six months after you unsubscribe. This prevents us from accidentally re-adding you to our mailing list.
Some information may be retained longer for legal or regulatory purposes. For example, financial records are typically kept for seven years in accordance with UK tax and company law requirements.
Data Security
Protecting your personal information is a top priority. We've implemented comprehensive security measures to prevent unauthorised access, alteration, disclosure, or destruction of your data.
Technical Safeguards: Our website uses SSL encryption to protect data in transit. We regularly update our systems and software to address security vulnerabilities, and we use secure hosting providers with robust infrastructure protection.
Access Controls: Only authorised personnel have access to personal information, and access is limited to what's necessary for their role. We use strong authentication methods and regularly review access permissions.
Regular Reviews: We conduct regular security assessments and update our procedures as needed. Our team receives training on data protection best practices, and we have incident response procedures in place should any security issues arise.
While we take every reasonable precaution to protect your information, no internet-based service can be 100% secure. We encourage you to keep your own devices secure and contact us immediately if you suspect any unauthorised access to your information.
Cookies and Tracking
Like most websites, we use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device that help us remember your preferences and analyse website performance.
Essential Cookies: Some cookies are necessary for our website to function properly. These include cookies that remember your cookie preferences and maintain security during your visit.
Analytics Cookies: We use analytics services to understand how visitors interact with our website. This helps us identify popular content, spot technical issues, and improve the overall user experience. These cookies don't identify you personally but do track your journey through our site.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this might affect how our website works for you. We provide clear information about our cookie use when you first visit our site.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by posting the updated policy on our website and updating the "last modified" date at the top of this page.
If changes materially affect how we handle your personal information, we'll provide additional notice, such as sending you an email (if we have your email address) or displaying a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Your continued use of our website after we post changes constitutes your acceptance of those changes. If you don't agree with any changes, please stop using our services and contact us to discuss your options.
Contact Us About Privacy
If you have any questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your personal information, please get in touch with us.
Southampton SO40 3BU
United Kingdom
We aim to respond to all privacy-related enquiries within 5 working days. If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.